·         Change Manager for ING South West Europe (HW & SW)

·         Process Analyst & Writer for ING

·         Edition/revision of SLAs and OLAs for ING & CONTRASTE EUROPE

·         Consultant in ITIL implementation for FORTIS

·         Process Analyst & Writer for FORTIS

·         In charge of MIS projects for CONTRASTE EUROPE

o        Project Management, analysis, design, follow-up of the development, deployment, documentation

·         Manager of a department (Office Infrastructure Services) composed of several teams (Office Infrastructure/Terminal Server Engineering, Office Infrastructure/Terminal Server Support, Lotus Notes Support, Desktop Factory/DP Storage) in Production (3/4 team leaders + 15 to 20 persons)

·         Terminal Server version 2 Project Leader (migration of 20-30 NT4/W2K servers to 60-80 Windows 2000/2003 with Terminal Server and Citrix MetaFrame ; migration of all workstations to Terminal Server and Citrix clients, including migration of desktops to Thin Clients)

·         In charge of technical and business validation of all applications (last steps before migration and production)

·         In charge of User Acceptance Tests

·         In charge of administration, organization, and coordination for my teams

·         In charge of coordination between different teams/departments/projects

·         Interface between Accenture/Avanade and Euroclear

·         In charge of the Help Desk statistics and reports

·         Reporting to the Management

·         Internal consultancy (audit) for networking and security

·         Analyzing and auditing the ICT infrastructure (network, security, applications)

·         Responsible for documentation of the ICT infrastructure and security

·         Analyzing and auditing the DRP infrastructure

·         Responsible for documentation of the DRP infrastructure and procedures

·         Writing technical documentation for internal use only

·         Writing marketing documentation for customers use

·         Making recommendations to improve security and DRP

·         Design of a small business infrastructure

·         Analyzing the needs (organization, planning, accounting)

·         Responsible for documentation, demonstration, and comparison of the different technologies, applications, and solutions on the market

·         Consultant for the EMEA infrastructure support group (world’s biggest Microsoft Active Directory project)

·         3^rd line support for all Microsoft TechNet technologies

·         Responsible for the EMEA Data Center : 300+ Windows 2000 Advanced Server (Dell, IBM)

·         Responsible for some strategic services (Exchange, IIS, SAP, SQL, Web)

·         Responsible for documentation and procedures regarding the administration and management of the EMEA Data Center

·         Project Management and People Coordination (updates, migrations)

·         Cleansing and restructuring the DNS

·         Head of the Datacom training team inside the Telecom training department

·         Design of complete datacom/network solutions for SIEMENS customers

·         Management and coordination of datacom/network projects

·         I developed the complete catalog of Datacom courses for Siemens I and C

·         I developed all the Voice-over-IP courses for Siemens BeLux

·         I initiated a new catalog of Security courses for Siemens I and C

·         Most of the courses I developed are part of the SIEMENS certification process (equivalent of the well-known Cisco and Microsoft certifications), mandatory for all EMEA technicians and engineers working on SIEMENS HICOM/HIPATH solutions

·         I delivered LAN & WAN courses to all the Network Administrators of the Belgian Federal Police

·          “Train the Trainer”, training of SIEMENS technicians, engineers, project managers, account managers,… up to the decision-makers

·         Implementation of the new Training Management System in all SIEMENS training centers

·         Training (Microsoft courses, Windows NT 4.0, TCP/IP, networking)

·         Development of new datacom/networking courses

·         Founding Member of HEARIS (Health Care Information Systems), delivering services and solutions for Mutual Insurance Companies and Hospitals

·         In charge of all “New Technologies” (Data Warehousing, Delphi, Fast Ethernet, Groupware, Internet/Intranet, Rapid Application Development, Windows NT) in a “traditional” environment (AS/400, RPG, Token-Ring)

·         My main mission was to migrate all my customers (Belgian health care insurance companies and hospitals) from “legacy” IT to “modern” IT

·         Implementation of new architectures in coordination with sub-contractors

·         Negotiating budgets

·         Design of new architectures (cabling systems, LAN equipment, servers, workstations, applications, training)

·         Design of the Belgian IP subnetting infrastructure for our Mutual Insurance Companies

·         Selling products, solutions, and services

·         Auditor in business efficiency related to the IT infrastructure

·         Founding Member of the IT department of Carlson Wagonlit Travel

·         In charge of the AS/400, the backups, the Helpdesk, the migrations, the MIS, the network, the procedures, the reports, the statistics, the support

·         1^st level and 2^nd level support in a heterogeneous environment : AS/400, dial-up connections, DOS, modems, NetBIOS, Novell NetWare, Office suites, Rumba, Sabre, SNA, Token-Ring, Windows 3.x, X.25, 5250 connectivity

·         In charge of office automation tools (Lotus 1-2-3, OS/2, Windows, WordPerfect)

·         Development of macros “on-demand”

·         Technical support for Office tools

·         In charge of sales for Brussels and Wallonia

·         Technically in charge of an education/seminar/training/workshop center

·         Responsible for documentation

·         In charge of 3270 connectivity, OS/2, PS/2, and Token-Ring

·         Organization of international workshops at EMEA level

·         Analyst/Programmer on Point-of-Sales systems in BASIC

·         Training on AS/400

·         Analyst/Programmer on AS/400 in CL and RPG

·         Developing an “Advanced RPG Programming” course

·         All LAN & WAN concepts, theories, and practises

·         All layers concepts, theories, and principles

·         Some practise (TCP/IP, IPv6, NetWare)

·         All layers concepts, theories, and principles

·         General systems security best practises

·         Windows NT, Windows 2000 (Active Directory), Windows XP

·         Linux (Caldera, Corel, Knoppix, Mandrake, Red Hat, Suse)

·         Some UNIX (DEC Alpha, IBM AIX, SUN Solaris)

·         Some legacy personal systems (DOS, Windows 3.x)

·         Some legacy mainframe & midrange (MVS/TSO, OS/400, VM/CMS)

·         2005 : ITIL Foundation Certificate in IT Service Management (100% in each of the following topics : Service Desk, Incident Management, Problem Management, Configuration Management, Availability Management, Capacity Management, IT Service Continuity Management, Financial Management for IT Services, and Other ITIL Topics ; all topics passed in English)

·         2003 : Graduat en Informatique, ISFCE (evening courses – not completed)

·         2001 : CompTIA Network+

·         2000 : Cisco Certified Network Associate

·         1998 : Microsoft Certified Systems Engineer

·         1987-1988 : Graduat en Informatique, IPL (not completed)

·         1986-1987 : Licence en Histoire de l’Art & Archéologie, ULB (not completed)

·         1978-1986 : Enseignement Secondaire Supérieur Scientifique, Saint-Boniface

·         FRENCH : mother tongue

·         ENGLISH : fluent

·         DUTCH : fluent

·         Member of the Communications Society, the Computer Society, the ICANN-at-Large, the IEEE, the Internet Society, and the Belgian IPv6 Task Force – Member and Secretary of the Round Table Ottignies 69

·         Contributor to the IETF and the ISDF/ISTF ; Founding Member of the PIR .ORG Advisory Council, Vice-Chair of the IDN committee

·         Administrator, Secretary, and Member of the Executive Committee of Wallonie-ISOC (Belgian chapter of the Internet Society) ; Secretary and Member of the Board of the ISOC-ECC (European Chapters Coordinating Council)

·         Musician (author, composer, interpret ; regularly performing and singing, playing piano, synthesizers, guitars, bass, drums, brass)

·         Travel and tourism (Austria, England, France, Germany, Italy, Luxembourg, Netherlands, Norway, Spain, Switzerland, UK, USA – soon Qatar & Sweden)